Lucky Star Rules and Regulations in India

These General Terms constitute a legally binding agreement between you and Lucky Star. By completing registration and using any of the services provided, you confirm that you have read, understood, and accepted all applicable rules.

User Eligibility and Requirements

To access and use the platform, you must meet the following criteria:

• You must be at least 18 years of age.
• You must be a natural person and not acting on behalf of a third party without authorisation.
• You must not be a resident of a jurisdiction where the use of such services is prohibited by law.
• Only one account per individual is permitted; duplicate accounts may be subject to suspension.

Right to Modify Terms

Lucky Star reserves the right to amend, update, or revise these terms at any time. Users will be notified of significant changes through the platform or via registered email. Continued use of the services following such notification constitutes your acceptance of the updated terms.

Acceptable Use

The platform must be used solely for lawful purposes. The following activities are strictly prohibited:

• Fraudulent, deceptive, or manipulative behaviour of any kind.
• Use of automated software, bots, or scripts to interact with the platform.
• Any attempt to interfere with or disrupt platform functionality or other users' accounts.
• Use of the platform in a manner inconsistent with these legal terms.

Intellectual Property

All content available on the platform, including but not limited to text, graphics, logos, software, and data, is the exclusive property of Lucky Star or its licensors. You are granted a limited, non-transferable licence to access and use this content solely for personal, non-commercial purposes. Reproduction, redistribution, or commercial use of any content without prior written consent is prohibited.

Limitation of Liability

Lucky Star shall not be held liable for losses arising from circumstances beyond its reasonable control, including but not limited to technical failures, force majeure events, or third-party service interruptions. The platform's liability is limited to the extent permitted under applicable law.

All betting activity on Lucky Star is governed by a defined set of rules designed to ensure fairness, transparency, and regulatory compliance. Every user who places a bet accepts these rules in full.

Eligibility for Placing Bets

To place a bet on the platform, users must:

• Have a verified and active account in good standing.
• Have sufficient available balance to cover the stake.
• Be of legal age (18 years or older) as confirmed during registration.
• Not be subject to any existing account restrictions.

Bet Acceptance Policy

• All bets are subject to acceptance by Lucky Star.
• The platform reserves the right to decline, void, or limit any bet at its discretion, including bets placed on events where irregularities or suspicious activity are suspected.
• A bet is considered accepted only once a confirmation is issued by the system. No confirmation constitutes no valid bet.

Minimum and Maximum Bet Limits

Stake limits vary by event type, market, and sport. The applicable minimum and maximum amounts are displayed within the betting interface at the time of placing a bet. These limits may be adjusted at any time by the platform without prior notice.

Calculation of Winnings

• Winnings are calculated by multiplying the accepted stake by the odds applicable at the time the bet was confirmed.
• In the case of system or accumulator bets, the payout is calculated in accordance with the specific format selected.
• Any errors in the display of odds due to technical issues do not obligate the platform to honour payouts based on incorrect figures.

Betting Restrictions

Lucky Star may impose individual betting restrictions on accounts where abnormal wagering patterns, potential abuse of bonuses, or breaches of these terms are identified. Restrictions may include reduced maximum stake limits or suspension of betting privileges.

Cancellation Policy

• Once a bet is confirmed, it cannot be cancelled or amended by the user unless the platform offers an explicit cash-out or edit feature for the relevant event.
• Bets may be voided by the platform in the event of technical errors, event cancellations, or confirmed rule violations.

All financial transactions on the platform are subject to the rules outlined in this section. Users are responsible for ensuring that all payment details provided are accurate and belong to them personally.

Deposits

• Deposits must be made using payment methods listed as available in your account dashboard.
• The minimum deposit amount may vary depending on the selected payment method.
• Funds deposited using a particular method may, under certain conditions, be required to be withdrawn via the same method.
• All deposits must originate from accounts or instruments registered in the user's own name. Third-party deposits are not permitted.

Withdrawal Rules

• Withdrawal requests are processed subject to identity verification and compliance checks.
• The minimum and maximum withdrawal amounts are determined by the selected method and are displayed at the time of the request.
• Lucky Star does not charge processing fees on standard withdrawals; however, fees imposed by the payment provider may apply.
• Withdrawals will only be processed to accounts or instruments previously used for deposits or verified as belonging to the account holder.

Processing Timeframes

Processing times are indicative and may vary depending on verification requirements or third-party processing delays.

Identity Verification (KYC)

As part of its legal and compliance obligations, Lucky Star requires users to complete identity verification before processing withdrawals or at any point the platform deems necessary. Documents typically required include:

• A government-issued photo identification (Aadhaar Card, PAN Card, or Passport).
• Proof of residential address (utility bill or bank statement issued within the last three months).
• Proof of payment method ownership where applicable.

Failure to provide the requested documentation within a reasonable timeframe may result in a suspension of withdrawal privileges or account restrictions.

Transaction Restrictions and Cancellations

• Deposits cannot be reversed once confirmed by the payment system.
• Withdrawal requests under review may be placed on hold pending verification.
• The platform reserves the right to refuse or reverse transactions where fraud, money laundering, or policy violations are suspected.

Lucky Star is committed to maintaining a safe and responsible gambling environment. The platform provides a range of tools and resources to help users manage their betting behaviour and seek assistance if needed.

Self-Management Tools Available to Users

The following controls are available through your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Bet Limits: Define the maximum amount you are permitted to stake within a specified period.
• Session Time Limits: Restrict the amount of time spent on the platform within a single session.
• Self-Exclusion: Request a temporary or permanent exclusion from the platform. Once activated, self-exclusion cannot be reversed until the selected period has elapsed.
• Reality Checks: Receive periodic notifications about the duration of your current session.
• Account Cooling-Off Period: Take a short break from the platform without a full self-exclusion.

Self-Assessment

Users are encouraged to regularly assess their gambling habits. Warning signs that may indicate a problem include:

• Placing bets with money set aside for essential expenses.
• Increasing stakes to recover previous losses.
• Experiencing distress related to gambling activity.
• Concealing gambling behaviour from family or associates.

Support Organisations

If you believe you or someone you know may have a gambling-related problem, the following organisations provide confidential support and information:

• iCall (India): A psychological counselling service operated by the Tata Institute of Social Sciences. Contact: 9152987821.
• Vandrevala Foundation Helpline: 1860-2662-345 (available 24 hours).
• NIMHANS Helpline: 080-46110007.

Access to responsible gambling tools is available at all times through your account profile.

Lucky Star maintains a strict Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) policy in accordance with the requirements of its operating licence and applicable international standards.

Legal Obligations

The platform is legally obligated to take all reasonable measures to prevent the use of its services for money laundering, terrorist financing, or any other illicit financial activity. This obligation applies to all users and all transactions processed through the platform.

Know Your Customer (KYC) Procedures

All users are required to complete KYC verification as part of the registration process or upon reaching defined transaction thresholds. Verification steps include:

• Submission of valid government-issued photo identification.
• Proof of address documentation.
• Source of funds declaration for high-value transactions or deposits.
• Enhanced due diligence for users identified as politically exposed persons (PEPs) or high-risk individuals.

Transaction Monitoring

All account activity is continuously monitored by automated systems and compliance personnel. The platform actively reviews:

• Unusual deposit or withdrawal patterns.
• Repeated structuring of transactions to avoid reporting thresholds.
• Sudden or unexplained changes in betting volume or financial activity.
• Multiple accounts linked to a single individual or household.

Suspicious Activity Reporting

In the event that suspicious activity is identified, the platform is obligated to report such activity to the relevant authorities without notifying the user concerned. This obligation overrides standard data privacy considerations where legally required.

Consequences of Policy Violations

Breaches of the AML policy may result in the following actions:

• Temporary or permanent restriction of account access.
• Freezing of funds pending investigation.
• Full account closure and forfeiture of balances where fraud is confirmed.
• Reporting to and cooperation with law enforcement or financial intelligence agencies.

Lucky Star is committed to protecting the personal data of all users in accordance with applicable data protection legislation and international privacy standards.

Personal Data Collected

The platform collects personal data for the purposes of account management, legal compliance, and service delivery. This includes:

• Identity Information: Full name, date of birth, nationality, and government-issued identification numbers.
• Contact Information: Email address, phone number, and residential address.
• Financial Information: Payment method details, transaction history, and account balance records.
• Technical Data: IP address, device type, browser information, and session logs.
• Behavioural Data: Betting history, platform activity, and user preferences.

How Your Data Is Used

Collected data is used for the following lawful purposes:

• Verifying your identity and maintaining account security.
• Processing deposits, withdrawals, and bets.
• Complying with AML, KYC, and legal reporting obligations.
• Communicating important account-related notifications.
• Improving platform functionality and user experience.
• Detecting and preventing fraudulent activity.

Data Sharing

Your personal data will not be sold to third parties. Data may be shared with:

• Payment processors and financial institutions involved in your transactions.
• Regulatory authorities and law enforcement agencies when legally required.
• Third-party service providers acting under binding confidentiality agreements.

Your Rights

As a user, you hold the following rights regarding your personal data:

• Access: Request a copy of the personal data held about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of data where there is no lawful basis for its retention.
• Restriction: Request that the processing of your data be limited in specific circumstances.
• Objection: Object to data processing carried out on the basis of legitimate interests.

Requests may be submitted through the platform's designated support channels. The platform will respond within the timeframe required by applicable law.

Data Retention

Personal data is retained for the period necessary to fulfil the purposes for which it was collected, and in accordance with legal retention obligations, which may extend beyond account closure.

Lucky Star employs a comprehensive set of technical and organisational measures to protect the platform, user accounts, and all financial transactions from unauthorised access, fraud, and data breaches.

Data Encryption

• All data transmitted between users and the platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Sensitive financial and personal data stored on the platform's servers is protected using advanced encryption standards.
• Payment transactions are processed through certified, encrypted gateways that comply with applicable financial security standards.

Two-Factor Authentication (2FA)

Users are encouraged to enable two-factor authentication on their accounts. When activated, access to the account requires both the registered password and a one-time verification code delivered to the user's registered device. This provides an additional layer of protection against unauthorised account access.

Continuous Activity Monitoring

The platform operates a continuous monitoring system that:

• Tracks login attempts, session activity, and transaction patterns.
• Identifies and flags potentially fraudulent or suspicious account behaviour.
• Triggers automated security alerts when anomalies are detected.
• Enables prompt intervention by the security and compliance teams when necessary.

Account Security Responsibilities

Users share responsibility for the security of their accounts. The following practices are required:

• Do not share your login credentials with any third party.
• Use a strong, unique password that is not used across other platforms.
• Log out of your account after each session, particularly on shared or public devices.
• Notify the platform's support team immediately if you suspect unauthorised access to your account.

Incident Response

In the event of a confirmed security incident affecting user accounts or data, Lucky Star will notify affected users and relevant authorities in accordance with its legal obligations and internal incident response protocols.